Important Information About Top-nike.com

At top-nike.com, we strive to provide our customers the best products with the best service at the best price. All the products listed on top-nike.com are available to buy right now, either as single sample or larger wholesale orders, there is no Minimum Order Quantity. Orders are shipped by courier directly to any address worldwide. Payment for orders is in full, in advance, by  PayPal(allows credit cards), Bank Transfer, Westen Union or MoneyGram. top-nike.com does not add any hidden charges or sales taxes.

Is It Safe To Shop At top-nike.com?

At top-nike.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by Paypal company, It is  considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice

Do you ship to International locations?

Yes, We currently ship to many international locations. We love our international customers! top-nike.com has designed a specific international shopping cart and offers international order service online. All international orders are shipped by EMS(USPS) or DHL. The shipping rates can be previewed inside the top-nike.com online shop system. On the products page, you just need to click on the "Estimate Shipping Costs", and then choose the country you want to ship to, Shipping fee will be estimated by system automaticly.

Does top-nike.com Has  Minimum Order Quantity?

Top-nike.com has no minimum order quantity, and we can ship single item as samples or large quantity orders worldwide.

What If I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. For large volume order quotation, our VIP Customer Manager wish to serve you: Email: vip@top-nike.com

How do I save on shipping?

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the EMS(Worldwide Express Mail Service) shipping method, it will be much cheaper than using other express shipping.

After Payment, How Can I Check The Status Of My Order?

During the process of purchase, you should receive several emails from us. There will be an email confirming your order information. Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order. You can also contact with our online salesman or customer service representative to get help.

How long will it take to get to me?

The time of delivery will depend on your location, shipping method and Customs inspection. The total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 1 working days. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. EMS(Worldwide Express Mail Service) shipping time takes approximately 7 to 14 working days, while expedite shipping takes approximately 4 to 7 working days.

Why Doesn't The Tracking Number Work?

It may take 24 to 48 hours before tracking information appears on the EMS, USPS, DHL website. For further assistance, contact top-nike.com Customer Service.

Is all Items on web available?

Most of the items are all available and can be shipped in 24 hours after payment. But due to the numerous orders we handled every day, some of them will be out of stock sometimes, we will answer your order and inform the earliest availability.

Is There A Catalog/Pricelist Available?

Due to the dynamic nature of our product line as well as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

Can I Pay By Western Union?

Yeah,We accept western union payment. If you are first time on top-nike.com, we do not suggest you pay us by western union and PayPal will be better and safer for you.

After your payment, please inform us detailed payment info(IMPORTANT NOTICE: Please email your ORDER NUMBER, WESTERN UNION CONTROL NUMBER, ORDER AMOUNT, SENDER'S FIRST and LAST NAME, SENDER'S ADDRESS and COUNTRY, and SENDER'S PHONE NUMBER),You can contact our online salesman or email us to: sales@top-nike.com

Due to convenience of Western Union for us, we offer a 5% discount on orders over $300 USD.(excluding shipping).

I Choose Western Union But I Want To Pay Via Paypal Now.

You can send money directly to our Paypal account. Please let us know your order number in the comments(when you pay via Paypal you can add comments). As soon as we confirm that payment has been received, we will start to process your order.

Small tip: We offer 5% discount for Western Union payment, so you will can not enjoy this discount if pay via Paypal. For handling your order smoothly, please make sure the amount of your order before payment.

Cash On Delivery?

No, sorry, Please pay for your order in full, in advance, by bank transfer,western union or PayPal.

Why was my order cancelled?/Why did you refund my payment?

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock. Generally, our customer service staff will contact you by phone or email to discuss with you, but if we can not get in touch with you in 15 days after we receive your payment, we will have to refund for you. As we think, It is our responsibility to ship out your order in time.

Possible reasons for refunding money are:

- Paypal account name and address does not match your order's shipping address, and there was no response when we contacted you.

- The the products you ordered were out of stock(Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ), and there was no response when we contacted you.

Dropshipper Need To Pay Attention To!

If you are dropshipping an order to your customer, please make sure the shipping address for your order. If you've already placed your order from top-nike.com and spot a mistake, please contact us ASAP so we can deal with any problems quickly. Please have your order number and other details to hand. Email: sales@top-nike.com

how do I order?

- First, browse our website and place the desired products in the shopping cart by choosing your size and clicking the Shopping Cart Button. (Click here to find your size in US sizes.)

- When you are finished shopping, click Checkout and fill in your shipping information and choose your shipping method and submit the order.

- After we received your order, we will send you an email confirmation and begin processing your order.

- Note: Due to time differences, we ask that international customers allow a minimum of 1 business day before using the order tracking system.

Did You Receive My Order?

- If you received an order number on-screen immediately after submitting your order, your order was received and is being processed. You will receive a confirmation email with your order number, payment information and order total.

- If you did not receive a confirmation email, there are a few reasons this may have happened:

You may have typed your email address incorrectly. This would make it impossible for us to send you an email.

You have a spam blocker that is prohibiting confirmation emails from being received.

Your order has not completed processing. Please allow 12 hours to process your order.

We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt.